At Hollywood Soul Salon, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule an appointment, or communicate with us via SMS, email, or phone.

1. Information We Collect

We collect personal information necessary to provide our services and improve your experience, including:

Contact Information: Name, phone number, email address, and service preferences.

Booking Details: Date, time, and service type selected.

Payment Information: When applicable, billing details or card data (processed securely via third-party providers).

Communication Data: Messages or feedback shared through our forms, emails, or SMS.

Website Usage Data: Non-personal information like browser type, IP address, and visit duration (via analytics tools).

2. How We Use Your Information

Your data helps us serve you better. We may use your information to:

Confirm and manage appointments.

Send booking reminders and updates via SMS or email.

Deliver customer support and respond to inquiries.

Share service updates, promotions, or special offers (with your consent).

Improve our website and booking experience.

3. SMS & Email Consent (A2P 10DLC Compliance)

By submitting your phone number or email through our forms, you consent to receive communication from Hollywood Soul Salon, including:

Appointment confirmations and reminders.

Occasional promotional messages or special offers.

You can opt out at any time by replying “STOP” to SMS messages or clicking “Unsubscribe” in any email.

We comply with the A2P 10DLC regulations, ensuring all messages are sent through verified channels with your explicit consent.

4. How We Protect Your Information

We use secure, industry-standard measures to protect your personal data, including encryption, restricted data access, and secure third-party integrations.
Your information is never sold, rented, or shared with unrelated third parties.

5. Third-Party Services

We may use third-party tools for booking, communication, and analytics (such as ClientMe.ai, Twilio, or Google Analytics). These providers only collect information necessary to perform their functions and are obligated to protect your data in accordance with their own privacy policies.

6. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly as a result.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. You may request deletion or correction of your data at any time by contacting us directly.

8. Your Rights

You have the right to:

Access the personal data we hold about you.

Request corrections or updates.

Withdraw consent for promotional communications.

Request deletion of your data (subject to legal or operational requirements).

To exercise any of these rights, contact us via email at [email protected].

9. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect or store information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are made indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or data use, please contact us at:

Hollywood Soul Salon
Email: [email protected]
Phone: (678) 913-5510
Address: 7710 Balboa Avenue, Suite 214A, San Diego, CA 92111

By using our website or booking a service, you acknowledge that you have read and agreed to this Privacy Policy.